Bat 99 Privacy Policy — Your Information Secured with us

Bat 99 (https://bat99.pro) is a trusted online gaming platform serving users in Bangladesh. This Privacy Policy applies to all users who access Bat 99 through our website, app, or any other device.

We believe transparency is the foundation of a healthy relationship between users and a platform. That is why Bat 99 always makes it clear — what data is being collected, why it is being collected, and how long it will be kept.

This Privacy Policy applies to the following:

• Use of the Bat 99 website and mobile platform
• Account registration and login activity
• Deposits, Withdrawals & Financial Transactions
• Live Chat, Email & Other Communication Channels
• Bonuses, Promotions & Marketing Communications

Bat 99 collects only the minimum information necessary to provide you with our services. A detailed breakdown of the data we collect is provided below:

We never collect data unnecessarily. Only information that is directly required to provide your service is retained.

Bat 99 uses your information solely for defined and legitimate purposes. The main reasons we process your data are:

• Account management: To ensure the security of your registration, login, and account.
• Financial Transactions: To process deposits, handle withdrawals, and maintain transaction records.
• Customer Service: To provide prompt and effective resolution of your complaints or queries.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Marketing Communications: To send you promotions and offers with your consent (you can opt out at any time).
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To improve the gaming experience and introduce new features.

Bat 99 never sells your information to advertising companies or third parties.

Bat 99 may share your information only in the following limited circumstances and with specific parties:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — used solely to complete transactions.
• Game Provider: Game studios on our platform — for game operation purposes only.
• Law Enforcement: Upon receipt of a court order or government directive.
• Security Services: An authorized body dedicated to preventing cyber fraud and money laundering.

Before sharing your data with any third party, we require them to sign a strict confidentiality agreement to keep your information protected.

Bat 99 employs industry-leading technology and practices to keep your data secure. Our security measures include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional security layer is applied at the time of login.
• Encrypted Database: All stored data is held in an encrypted database.
• Regular Security Audits: Systems are regularly audited by independent third parties.
• Restricted Access: Only authorized personnel have access to your data.
• 24/7 Monitoring: Any unusual activity is automatically detected and an alert is sent immediately.

Bat 99 uses cookies to enhance your browsing experience. The types of cookies we use are:

• Essential Cookies: To maintain login sessions and process payments. Disabling these may affect the site's functionality.
• Functional Cookies: For your language preferences, game settings, and personalized experience.
• Analytics Cookies: To analyze platform usage and improve our services.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some Bat 99 features.

As a Bat 99 member, you have full control over your own data. Your rights are outlined in detail below:

Bat 99 does not retain your information longer than necessary. Our data retention policy is as follows:

• While the account is active: All required information is retained.
• After account closure: Financial records are kept for a maximum of 5 years as required by legal obligations.
• KYC Documents: Retained for up to 3 years after account closure.
• Log Files & Technical Data: Typically deleted automatically after 12 months.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Bat 99 is intended for individuals aged 18 and above only. We do not knowingly collect any information from minors.

• Age is verified at the point of registration, and accounts belonging to minors are closed immediately.
• Any information inadvertently collected from a person under the age of 18 will be deleted immediately.
• If a parent or guardian believes their child is using Bat 99, please contact our support team immediately.

Bat 99 may update this Privacy Policy as needed. You will be notified via your registered mobile number or email address before any significant changes take effect.

For any privacy-related questions or requests, please reach out to our 24/7 live chat support.

The latest version of this policy is always available at bat99.pro/privacy-policy page.